Some clients may also benefit from liheap`s support, managed by local community action agencies. Liheap provides payment assistance for energy services to eligible low-income households, the elderly and people with disabilities. Subsidies are based on the number of people in a household, total income and the nature of the energy used. Starting April 1, customers will have to pay 25 percent of the expected balance before establishing a payment plan. To set up a payment plan, customers can call their Ameren Illinois utility company: AmerenCIPS – 1-888-789-2477; AmerenCILCO – 1-888-672-5252 and AmerenIP – 1-800-755-5000. “Our goal is to avoid service interruptions,” Ogden said. “We will only stop the service if all reasonable efforts to establish a payment plan have failed or if the customer has not paid the agreed payments.” “The economic downturn has added an additional burden to our customers and caused some to lag behind on their bills,” said Stan Ogden, vice president of customer service and public relations at Ameren Illinois Utilities. “We reach our customers with late balances, making it as easy as possible to establish a payment plan. PEORIA, Ill., Mar. 15 /PRNewswire/ — Ameren Illinois (AmerenCIPS, AmerenCILCO, AmerenIP) is catering to private customers with late account balances to help them enjoy the benefits of illinois Utility Rate Relief payment plans and programs. Private customers who have outstanding balances and who have not established a payment plan or who do not comply with a payment plan agreement will be subject to service interruption as of April.
“Now until March 31, a customer can set up a payment plan by paying only 10 percent of the outstanding balance. The remaining portion of the outstanding balance is paid in monthly instalments with the current bill amount for each month,” Ogden said. Ameren Illinois` Act On Energy® initiative helps customers spend less energy by using less energy. Act On Energy offers customers free advice on energy savings as well as financial reductions and incentives. For more information on energy programs for individuals, please contact ActOnEnergy.com, by phone at 1-866-838-6918 or by email at: ActOnEnergyResidential@ameren.com. . . .